SalesForce is one of the most commonly mentioned names when talking about customer relationship management solutions. But not everyone has a thorough understanding about this tool. As a Certified Registered Salesforve Consulting Partner in Vietnam, we’d like to provide you with any Salesforce-related information that you need to know.
SalesForce was formed in March 1999 at the headquarters San Francisco, California, USA. Over 20 years of development, SalesForce has become a leading cloud computing Customer Relationship Management (CRM) solution in the world. With the mission of providing the most specialized, comprehensive solutions in management, sales and customer care services, SalesForce has received trust of many companies around the globe. Not only that, this is also one of the management software with high security, reliability, and cost flexibility, suitable for each enterprise scale and quite convenient for users. According to statistics, there are now more than 500,000 businesses around the world that trust and choose SalesForce Sales Cloud to improve sales. The most typical ones are the "big companies" such as Lazada, Western Union, Coca Cola Germany, Canon, L’Oréal, Adidas, ... The Vice President of IT of Lazada Group, Mr. Tushar Kuchhal said: “Lazada uses Sales Cloud to improve sales speed from weeks to just a few days. The increase in the number of orders is attributed to the development of distribution channels as well as the quality of better order management ”. Salesforce includes some of the following features that strongly benefit modern businesses: ChatterChatter is a module that allows employees to quickly update and share information with customers and stakeholders. This is a preeminent customer and internal communication tool. Customers can connect and communicate with each group of employees who are in charge of the services that they specifically need. From there, businesses can update information about their customers in real-time. In addition, SalesForce can support decentralization, sharing work, information and documents between groups, ensuring the smoothest, and fastest work processes. Managing customer informationSalesforce CRM supports sales staff to capture details of customer information like transaction history, contact information, interactions, financial capabilities, etc. This information will be the source of reference for the marketing and sales department. Via the history tracking and communication with customers features, employees can develop plans with new activities for different group of target audience. Tracking sales opportunitiesSelling opportunity is something that any business is interested in. With the support of Salesforce CRM, businesses will capture all the important information such as contracts, value-based sales opportunity analysis, competitors, etc. Resulting in business supporting tools updates and responses in time to unexpected changes that arise and develop a case-specific process. If you still have any questions about Salesforce, contact us now. We’re available if you want to hire salesforce consultant or any IT-related services like hiring a blockchain development company, AI solutions development in Vietnam, DevOps consulting services, etc.
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November 2020
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